Refund Policy
Last updated June 2026
This policy applies to paid NailFolio services. Free community listings do not require payment and are not covered by this policy.
Pro subscription
Pro is billed at $29 per month and renews monthly until cancelled. You can cancel at any time; cancellation stops future charges and does not automatically refund payments already made. The month already paid for stays active until it ends.
Booked & Busy
Booked & Busy is a one-time $149 purchase covering a 30-day visibility period. Because work and setup begin shortly after the period starts, it is non-refundable once the 30 days have begun. It is not a subscription and does not renew.
No guaranteed outcomes
NailFolio provides visibility strategy, optimization, recommendations, reporting, and ongoing guidance. We do not guarantee any specific search ranking, amount of traffic, number of bookings, or revenue, and payments are not refundable on the basis of results.
Duplicate charges or billing errors
If you believe you were charged in error or charged more than once, contact NailFolio within 7 days so we can review the issue.
Existing subscribers
Anyone still subscribed to an earlier NailFolio paid plan remains governed by the refund terms accepted when they subscribed until that subscription ends.
How to request a refund
To request a refund review, contact us with your name, email, service purchased, payment date, and reason for the request.
Policy changes
NailFolio may update this Refund Policy as services and payment options change. Updates will be posted on this page.